Welcome to Elizabeth Holidays. By browsing our website, making a booking, or otherwise using our services, you’re agreeing to these Terms & Conditions — please give them a read before you book.

1. Accepting These Terms

Using our website or booking a trip with us means you accept these Terms & Conditions in full. If something here doesn’t sit right with you, reach out to us first — we’re happy to talk it through before you book.

2. What We Offer

As a travel company, Elizabeth Holidays puts together:

• Tour packages
• Hotel bookings
• Transport arrangements
• Sightseeing and activities

Everything depends on availability and can change at short notice.

3. Booking & Confirmation

• Your booking is confirmed once we’ve received the agreed payment, full or partial.
• We’ll send confirmation by call, email, or WhatsApp.
• Quoted prices can still move until that confirmation goes out.

4. Pricing & Payment

• Prices are listed in INR unless we say otherwise.
• Prices can shift with the season, availability, or government charges.
• Extra costs during the trip — additional meals, personal shopping, optional add-ons, and so on — are the traveler’s responsibility.

5. Cancellations & Refunds

Cancellation charges depend on how close to departure you cancel, and refunds go out after any applicable deductions. Unused services and early departures aren’t refunded. For the full picture, see our separate Cancellation Policy and Refund Policy.

6. Travel Documents

You’re responsible for carrying valid ID, permits, and any other documents your trip requires. We can’t be held responsible if you’re turned away somewhere because of missing or incorrect paperwork.

7. Itinerary Changes

We may need to adjust your itinerary because of weather, road closures, strikes, or other unforeseen events. When that happens, it’s to keep your trip safe and running smoothly.

8. Our Liability

Elizabeth Holidays arranges your trip but works with independent hotels, drivers, and local operators to deliver it. We’re not liable for loss, injury, delay, or damage caused by third parties, natural events, or anything else genuinely outside our control.

9. Your Responsibilities as a Traveler

Please follow local laws, customs, and any safety instructions given during your trip. Misconduct, property damage, or breaking these rules may lead to your services being ended without a refund.

10. Website Content & Ownership

The text, photos, and branding on our website belong to Elizabeth Holidays and shouldn’t be copied or reused without our written permission.

11. Your Information & Privacy

What we collect: your name, phone number, email address, payment details, and — where a booking needs it — ID or travel document details, along with your travel preferences and booking history.

How we use it:

• To plan, confirm, and deliver the trip you’ve booked, and to keep you updated on it
• To provide customer support if you contact us
• To send you marketing messages — offers, discounts, new packages, and seasonal deals — by email, SMS, WhatsApp, or phone call

Marketing communications: By booking with us or sharing your details, you agree that we may contact you with offers and updates about Elizabeth Holidays. You can opt out of marketing messages at any time — just message us on WhatsApp or email and we’ll stop. Opting out won’t affect service messages about a trip you’ve already booked.

Sharing your data: We only pass your details on to third parties directly involved in your trip, such as hotels, transport providers, or permit authorities. We do not sell your information to anyone.

Keeping it safe: We take reasonable steps to protect your data and hold onto it only as long as we need to, to serve you or meet legal requirements.

12. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes will fall under the jurisdiction of the courts in [Your City], India.

13. Updates to These Terms

We may revise these Terms & Conditions from time to time. Continuing to use our services after an update means you accept the revised terms.